Refund policy

Return and Refund Policy

At AF AURA, customer satisfaction is our priority. We want every customer to enjoy a smooth and satisfying shopping experience. If you experience any issues with your purchase, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order, subject to the following conditions:

  • The item must be unused, unworn, and in its original condition.

  • The product must include its original packaging, tags, and accessories, where applicable.

  • Proof of purchase or an order number must be provided.

  • Items damaged through misuse or improper handling may not qualify for a return.

2. Non-Returnable Items

Certain products may not be eligible for return for hygiene or product-quality reasons, including:

  • Earrings and other personal-use jewelry items, where applicable.

  • Customized or personalized products.

  • Items marked as final sale or non-returnable, where legally permitted.

Damaged, defective, or incorrectly delivered products will be reviewed separately.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide your order number, a description of the issue, and clear photographs or videos of the product. Our team will review your request and provide an appropriate solution, such as a replacement, return, or refund, as applicable.

4. How to Request a Return

To initiate a return, contact our customer support team using the contact information below.

Please include:

  • Your order number.

  • The product you wish to return.

  • The reason for your return.

  • Photographs or videos, if applicable.

Please wait for our approval and return instructions before shipping the item back.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method where possible. Processing times may vary depending on your payment provider or bank.

If your refund is not approved, we will explain the reason and discuss any applicable alternatives.

6. Return Shipping Costs

For returns due to a change of mind or incorrect product selection, the customer may be responsible for return shipping costs.

For confirmed defective, damaged, or incorrectly delivered products, AF AURA will review the issue and arrange an appropriate resolution, including applicable return shipping costs.

7. Exchanges

Exchanges are subject to product availability and our return conditions. Please contact us before sending an item back so we can confirm whether an exchange is possible.

If the requested item is unavailable, we will discuss an appropriate alternative.

8. Order Cancellations

If you wish to cancel your order, contact us as soon as possible. Orders may be cancelled before processing or dispatch, where possible. Orders already dispatched may be subject to our return policy.

9. Late or Missing Refunds

If you have not received your approved refund within the expected processing time, please check with your bank or payment provider first.

If you still need assistance, contact our support team using the details below.

10. Contact Information

For any questions, return requests, or refund inquiries, please contact us:

Store Name: AF AURA

Phone: 03146009610

Email: anammalikshopify@gmail.com

We are committed to providing quality products and excellent customer service. Thank you for choosing AF AURA!

AF AURA — Elegance in Every Detail.